Refund policy

Return & Refund Policy
Effective Date: April 2025

Due to the custom nature of our products, Keep Moving Boundaries does not accept returns, exchanges, cancellations, or issue refunds on approved custom orders. Once an order has been approved and production, customization, or preparation has begun, the order is considered FINAL SALE. This includes custom apparel, personalized names/numbers, artwork, DTF printing, embroidery, rhinestones, vinyl, special-order products, and other customized items.

Returning, refusing, abandoning, or failing to accept completed merchandise does not cancel the customer's payment obligation or automatically qualify the order for a refund. Approved payment terms remain in effect until the balance is paid in full.

Payment is due according to the terms stated on the applicable quote, invoice, or order agreement. Customers are responsible for payment of the full approved order, including applicable customization, production, and labor costs.

Approved payment arrangements are considered binding payment terms. Payment is due within 30 days of the invoice date. If a payment becomes past due, a late fee of 10% per month will be applied to the outstanding balance, to the extent permitted by applicable law.

Returning completed merchandise, refusing delivery, or choosing not to use the merchandise does not eliminate an outstanding balance or applicable late fees. Keep Moving Boundaries may suspend future orders or services for accounts with unpaid balances. If an account remains unpaid after the final payment deadline, Keep Moving Boundaries may pursue available collection or legal remedies, including filing a claim in the appropriate court, as permitted by applicable law.

Keep Moving Boundaries will address verified manufacturing defects or Keep Moving Boundaries production errors reported within 7 days of delivery with photos and/or applicable order details. Approved claims may be repaired or replaced at no additional cost. Claims submitted after 7 days or without sufficient documentation may be denied.

Customer-approved artwork, spelling, sizing, colors, garment selections, quantities, personalization, and design details are the customer's responsibility. Changes after approval may result in additional charges and may not be possible once production has begun. All other sales are FINAL.

For questions regarding this policy, contact:
kara.keepmovingboundaries@gmail.com