FAQ

Ordering

Q: Can I make changes to my order after submitting it?
A: Once a design is approved and production begins, changes may not be possible. Contact us immediately if adjustments are needed.

Shipping & Delivery

Q: Do you ship nationwide?
A: Yes! We ship anywhere in the United States.

Q: Can I track my order?
A: Absolutely. We’ll provide a tracking number once your order ships.

Payment & Pricing

Q: How is pricing determined for custom orders?
A: Pricing is based on base item cost, customization, and quantity. We’ll provide a detailed quote after reviewing your request.

Q: What forms of payment do you accept?
A: We accept all major credit cards, Apple Pay, and PayPal.

Returns & Exchanges

Q: Can I return a custom order?
A: Custom orders cannot typically be returned, as they are made to your specifications. Production errors will be corrected promptly.

Q: What if my items arrive damaged?
A: Contact us within 5 business days with photos of the issue, and we’ll provide a replacement.

General

Q: Can I order for a small team or just a few items?
A: Yes! We work with companies of all sizes, from single-item orders to large teams.

Q: How do I follow up on a quote request?
A: If you haven’t received a response within 48 hours, reach out via the Business Quote Inquiry form or email.